The Housing Advocate Manager will be responsible for the overall administration of the Resource Center shelter program, serving single men and women experiencing homelessness. The Manager will provide leadership for the day-to-day operation of the facility and program accountability to ensure service goals are met or exceeded. The Manager will ensure appropriate staffing levels for 24-hour staff coverage, and for meeting shelter licensing requirements. This individual will ensure shelter activities such as mail access, property storage, client check-ins, security screenings, bed management, incident response, and other duties within established procedures and service delivery strategies.
Program management will focus on Housing First services to individuals who are experiencing homelessness, as well as infusing Trauma-Informed Care practices into the program. Programs will focus on assisting clients in obtaining and maintaining housing, as well as addressing the underlying causes of a household’s homelessness. Additionally, the Manager will play a key role in ensuring the Resource Center operates with a focus on equity, anti-racism, and diversity in serving guests from a variety of backgrounds. Working with the Shelter Director, Program Improvement Specialist, Director of Innovation, and others, the Manager will lead the Resource Center’s efforts to continually assess shelter services for unconscious bias, implement new strategies and practices that champion equity and inclusion, monitor guest demographic statistics and tailor programming based on over-represented populations, and assist in developing trainings for staff.
This passionate self-starter will support creativity and problem solving with staff and clients. The Supervisor will help streamline programs that end homelessness as quickly as possible for every individual we serve. The Supervisor will value and seek opportunities for input from clients and staff. The Manager will be a model for ethical, fair, competent and professional values, service delivery and client relations, including supportive and appropriate individual services to clients, client rights, confidentiality and boundaries, respect for personal dignity, worth and privacy of clients, the self-determination of clients in relation to their needs, problems, goals and interests.
Employment opportunities with The Road Home vary based on availability and season. We are an equal opportunity employer with a diverse, multicultural staff. If you have any questions regarding any of our employment opportunities, please contact:[email protected]
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Note: The Road home is an Equal Opportunity Employer and makes employment decisions based upon applicable federal, state, and local laws. Employment decisions are made without regard to age, race, color, creed, religion, sex, national origin, marital status, disability, gender identification, sexual orientation, pregnancy and childbirth.